Cancellation and refund policy:

  1. You would not be entitled to receive any refund any amount paid by you towards such canceled Order’s Delivery Charges and the payment gateway charges.
  2. In the event You have provided incorrect particulars, e.g., contact number, delivery address etc., or that You were unresponsive, not reachable or unavailable for fulfillment of the services offered to You, You will not be eligible for any refunds.
  3. Any complaint, with respect to the Order which shall include instances but not be limited to food spillage, foreign object in food, delivery of the wrong order or food and beverages or Products, poor quality, You will be required to share the proof of the same before any resolution can be provided.
  4. You shall not be entitled to a refund in case instructions placed along with the Order are not followed in the form and manner You had intended.
  5. All refunds shall be processed in the same manner as they are received, unless refunds have been provided to You in the form of credits, refund amount will reflect in your account based on respective banks policies.
  6. If you have any questions about the Refund Policy should be sent to us at contact@hotelarjunsangli.com.